Operations

Member Enrollment Specialist (Remote)

Preferable Location: Los Angeles, New York, El Paso, Henderson, Bozeman   |   Full Time


COMPANY DESCRIPTION

Wellth is a fast-growing digital health startup with offices in Los Angeles and New York City. Our mission is to help people living with chronic conditions make healthier choices every day. Chronic disease is one of the largest challenges facing our nation. This challenge is largely created due to patient nonadherence to medications and care plans. Only about 50% of people with chronic conditions follow their care plan as prescribed. This creates enormous health and economic burdens on individuals, families, and communities that are largely preventable. Our platform deploys evidence-based interventions from behavioral economics through a mobile app to dramatically improve patient adherence, health outcomes, and costs of care. Wellth is at the forefront of designing powerful new tools rooted in behavioral science to deliver value to our customers: healthcare providers and insurers.

Behavioral Economics is at the heart of what we do. If you are a fan of books like Nudge, Freakonomics, and Predictably Irrational and were as excited as us that a Nobel Prize went to a professor of behavioral economics in 2017, then this is the place for you. Help us build and scale a platform that is helping hundreds of patients manage their care plan and improve their health. Visit us at www.wellthapp.com and follow Wellth on LinkedIn for more information.

We have created a smartphone app that uses the power of financial incentives to improve patient adherence. Our technology also provides valuable information to nurses and other healthcare professionals in the form of weekly adherence report cards and real-time alerts to help provide high-touch care to their patients. Patients are offered a financial incentive to check in every day by taking a photo of their medication and/or attend scheduled medical appointments aligning with their care plan. 

 

JOB DESCRIPTION

As a Member Enrollment Specialist, you will be the first point of contact to our patients with the goal of introducing the Wellth program and helping them enroll. You will recruit patients and show them how to download and use the app over the phone.

In addition to enrollments, you will work closely with the rest of the Member Operations team to monitor patient adherence and conduct feedback outreaches to better help patients’ voices be heard. You will also have the opportunity to provide your own feedback and ideas as we continue to grow as a company, and research and present new topics related to your work that you feel could spur our growth.

You will be working in a fast paced, high energy environment working for a healthcare startup with a positive social impact. Our ideal candidate has a passion for healthcare and a desire to grow with the company. A motivated individual will have the opportunity to gain experience in other capacities in the company including business development, product development, and research if interested.


JOB LOCATION

Remote - Los Angeles (CA), New York (NY), El Paso (TX), Henderson (NV), Bozeman (MT)


JOB HOURS

  • Full-time

  • Availability on weekdays and weekends: 8 AM - 8 PM local time

  • Flexibility encouraged  


REQUIRED SKILLS

  • Excellent customer service skills

  • Ability to simplify information and communicate effectively, verbal + written

  • Positive attitude and empathy for patient needs

  • Strong organizational skills and the ability to efficiently make a high volume of outbound calls on a daily basis

  • Attention to detail and ability to follow proper processes and procedures with care

  • Advanced knowledge of Android and iOS mobile technology

  • Bilingual preferred - English and Spanish 


Other Job Requirements

We are looking to hire someone who is self-motivated and goal-oriented with a high degree of professionalism. You will be the face of our company to these patients, and we want you to represent the company at all times. As a representative, you will be expected to provide a high level of service when introducing the Wellth program and helping patients enroll. You must have a clear and professional speaking voice/telephone manner with the ability to be friendly, courteous, and helpful. This role requires patience as we work with a population struggling with chronic diseases who are oftentimes intimidated by technology. Patients are not always familiar with Wellth and require directed guidance to download the app and learn to use it. Individuals best suited for this role are empathetic and want to make a positive impact in the healthcare field.


Benefits

Benefits for Full-Time employees include Health, Dental, and Vision Insurances, 401(k) and FSA accounts, Life Insurance, PTO and Paid Holidays.


Interested?

Please submit your resume and cover letter and we will be in touch regarding next steps!
For more information on our company, visit our website at www.wellthapp.com.


Wellth is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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