Wellth is a fast-growing digital health startup with offices in Los Angeles and New York City. Our mission is to help people living with chronic conditions make healthier choices every day. Chronic disease is one of the largest challenges facing our nation. This challenge is largely created due to patient non-adherence to medications and care plans. Only about 50% of people with chronic conditions follow their care plan as prescribed. This creates enormous health and economic burdens on individuals, families, and communities that are largely preventable. Our platform deploys evidence-based interventions from behavioral economics through a mobile app to dramatically improve patient adherence, health outcomes, and costs of care. Wellth is at the forefront of designing powerful new tools rooted in behavioral science to deliver value to our customers: healthcare providers and insurers.
Behavioral Economics is at the heart of what we do. If you are a fan of books like Nudge, Freakonomics, and Predictably Irrational and were as excited as us that a Nobel Prize went to a professor of behavioral economics in 2017, then this is the place for you. Help us build and scale a platform that is helping hundreds of patients manage their care plan and improve their health. Visit us at www.wellthapp.com for more information.
We have created a smartphone app that uses the power of financial incentives to improve patient adherence. Our technology also provides valuable information to nurses and other healthcare professionals in the form of weekly adherence report cards and real-time alerts to help provide high-touch care to their patients. Patients check in every day by taking a photo of their medications in their hand.
We’re looking for an energetic Director of Growth Operations who is detail-oriented, data-driven, personable and passionate to support our growing Commercial Growth team. This role has endless opportunities to create a significant impact within our team. The Growth Operations Director will help build, run, and optimize growth processes including workflow automation, data insights, attribution, and full-funnel tracking. S/he/they will track and optimize lead flow and management; maintain effective pipeline management, and prepare commercial team reporting materials. Additionally, s/he/they will administer and optimize our entire tech stack including Salesforce, Pardot, Mosaic, and other apps & systems. Additionally, this role may help measure the impact and ROI of marketing on pipeline and revenue quarterly goals for management, marketing, and the sales teams.
This position is remote, with a preference for Los Angeles, NYC or NC-based folks, and will report to the Chief Commercial Officer.
Manage the upkeep, implementation, documentation, and training for all of our sales and customer success tools with a primary focus on administering Salesforce
Manage reports used for forecast calls, pipeline reviews, and Growth team performance and productivity
Partner with team leadership in forecast and growth target setting processes
Manage, create and maintain growth pipeline, team productivity, and reporting
Develop and own operational processes
In conjunction with operations manage tracking of growth team commissions, including process and reporting
Lead growth procurement & deal closing team; train, mentor, and coach team
Maintain clean customer and prospects lists—optimizing for campaign segmentation and personalization
Design, implement and execute direct email marketing campaigns, including building mobile-friendly email and landing page templates
Optimize marketing campaign conversions through AB testing
Solve and escalate issues as they arise with the relevant cross-functional groups, and ensure their timely resolution
Drive continuous process improvements for procurement & growth process and team efficiency, including project management of system enhancements
Help growth team members manage appropriate documentation for quoting and deal closing processes, and train team on updated and evolving processes
Assist growth team with the production, review, management, and distribution of growth team documents including dashboards, reports, quotes, scopes of work, contracts, and client-facing collateral
Special projects as required
2+ years of experience maintaining and running a sales tech stack for a high-growth startup
2+ years experience in a sales operations role
Salesforce certified admin (Analyst preferred)
Salesforce Pardot certified specialist
Demonstrated experience creating and running a full cycle sales process for a high-growth B2B sales team in Healthtech, digital health, and/or health plan.
A natural affinity for data analysis and critical thinking; use data to understand workflows and assess operational effectiveness
Top-notch project management and communication skills.
Excellent verbal and written communication skills
An eagle eye for detail in written and designed materials
Exceptional leadership and mentorship skills
Ability to perform advanced computing functions
Advanced knowledge of Excel and/or Google Sheets & GSuite for Business Applications
Familiarity with databases and sales software
BA preferred but not required
Bonus - Startup and/or health plan experience
Be a part of the solution that is helping to fix all aspects of healthcare (from provider, to payer to most importantly, the person seeking care).
A take it as you need it (and pushed/encouraged to take it) vacation and PTO policy and eight annual holidays with two additional flex holidays
Competitive salary and bonus potential
The ability to have a positive impact on people who need it most
The support of a highly dedicated team focused on building the future of healthcare
We encourage you to apply even if you feel unsure about whether you meet every single requirement. We look for people who are passionate about what we do, not just those who check off all the boxes.