Director of People Operations

Los Angeles, California   |   Full Time

Wellth is a fast-growing digital health startup with offices in Los Angeles and New York City. Our mission is to help people living with chronic conditions make healthier choices every day. Chronic disease is one of the largest challenges facing our nation. This challenge is largely created due to patient nonadherence to medications and care plans. Only about 50% of people with chronic conditions follow their care plan as prescribed. This creates enormous health and economic burdens on individuals, families, and communities that are largely preventable. Our platform deploys evidence-based interventions from behavioral economics through a mobile app to dramatically improve patient adherence, health outcomes, and costs of care. Wellth is at the forefront of designing powerful new tools rooted in behavioral science to deliver value to our customers: healthcare providers and insurers.

Behavioral Economics is at the heart of what we do. If you are a fan of books like Nudge, Freakonomics, and Predictably Irrational and were as excited as us that a Nobel Prize went to a professor of behavioral economics in 2017, then this is the place for you. Help us build and scale a platform that is helping hundreds of patients manage their care plan and improve their health. Visit us at www.wellthapp.com for more information.

We have created a smartphone app that uses the power of financial incentives to improve patient adherence. Our technology also provides valuable information to nurses and other healthcare professionals in the form of weekly adherence report cards and real-time alerts to help provide high-touch care to their patients. Patients check in every day by taking a photo of their medications in their hand.

What You Will Do:

  • Collaborate with executive leadership to define Wellth’s long-term mission and goals

  • Own People Operations by devising strategies for performance evaluation, staffing, training and development etc.

  • Create new and robust processes and policies that will need to be updated often

  • Identify key performance indicators (KPIs) for Wellth’s human resource and talent management functions; assess Wellth’s internal health and market competitiveness based on these metrics

  • Provide guidance and leadership to the growing People Ops team; assist with resolution of human resource, compensation, and benefits questions, concerns, and issues

  • Standing up and executing a D&I strategy to ensure we are building a diverse and inclusive workplace

  • Manage recruiters and recruiting strategy as the company scales

  • Overseeing employee lifecycle events from onboarding to offboarding, including Performance Improvement Plans and separations. Also leading exit and stay interviews and turning feedback into actionable insights for Wellth.

  • Serve as the point of contact for employment relations; deal with grievances and violations invoking disciplinary action when required

  • Ensure compliance with employment, benefits, insurance, safety, and other laws, regulations, and requirements

  • Maintain knowledge of laws, regulations, and best practices in employment law, human resources, and talent management

  • Anticipate and resolve litigation risk, monitor adherence to internal policies and legal standards

  • Research, develop, and implement corporate plans for a variety of HR matters including but not limited to, competitive compensation, benefits, performance appraisal, safety, and employee incentive program

  • Effectively structure benefits programs to attract and retain top talent 

  • Implement and adhere to the budget for the People Ops department

  • Navigate and own new HRIS system integrations and implementations as Wellth scales

  • Managing all PTO including leaves of absence and extended time off

  • Overseeing and driving engagement survey actions, 360 review processes, 9-box performance processes, succession planning and evolving and elevating these programs over time

  • Developing internal communication strategy, plan and execution

  • Directing compensation and benefits programs for the company inc. 401K, leave policies, bonuses, etc.

  • Perform other duties as assigned

Minimum Qualifications:

  • 10 + years wide area of human resource management and strategic experience required

  • 3+ years of experience as a senior leader, managing and overseeing multiple functions

  • Direct experience scaling with companies at various early stages and sizes

  • Proven success working for a scaling organization that is going through an aggressive growth

  • Heavy experience standing up and executing D&I initiative with tangible results

  • In-depth knowledge about Human Resource processes, employment legislation, and legal regulations

  • Thorough knowledge of human resource management principles and best practices from benefits, employee relations, performance management, recruiting to safety

  • Proficient understanding of data analysis and reporting

  • Supervisory experience

  • Experience partnering at the CxO level, and working with senior leadership to empower, influence and drive change

  • Excellent organizational and leadership skills

  • Outstanding communication and interpersonal skills

  • Bachelor's degree (or equivalent years of experience as an HR Leader) in Human Resources, Business Administration, or related fields

  • SHRM/PHR certification or Senior Professional in Human Resources Certification (SPHR)

  • Local to Los Angeles

Preferred Qualifications:

  • High dexterity working with a large non-exempt and/or 1099 workforce

  • Experience in executive coaching, change management and elevating performance for success

  • Experience in digital healthcare a plus

  • Experience working in a fast-paced, startup-like environment; experience at a tech company specifically is a plus

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