Customer Success

Member Enrollment Specialist (Full-time) (Remote)

Remote
Work Type: Full Time

COMPANY DESCRIPTION

Wellth is a fast-growing digital health startup with offices in Los Angeles and New York City and a remote presence across the United States. Our mission is to help people living with chronic conditions make healthier choices every day. Chronic disease is one of the largest challenges facing our nation. This challenge is largely created due to patient non-adherence to medications and care plans. Only about 50% of people with chronic conditions follow their care plan as prescribed. This creates enormous health and economic burdens on individuals, families, and communities that are largely preventable. Our platform deploys evidence-based interventions from behavioral economics through a mobile app to dramatically improve patient adherence, health outcomes, and costs of care. Wellth is at the forefront of designing powerful new tools rooted in behavioral science to deliver value to our customers: healthcare providers and insurers.

Behavioral Economics is at the heart of what we do. If you are a fan of books like NudgeFreakonomics, and Predictably Irrational and are as excited as us that a Nobel Prize went to a professor of behavioral economics in 2017, then this is the place for you. Help us build and scale a platform that is helping hundreds of patients manage their care plan and improve their health. Visit us at www.wellthapp.com and follow Wellth on LinkedIn for more information.

We have created a smartphone app that uses the power of financial incentives to improve patient adherence. Our technology also provides valuable information to nurses and other healthcare professionals in the form of weekly adherence report cards and real-time alerts to help provide high-touch care to their patients. Patients are offered a financial incentive to check in every day by taking a photo of their medication and/or attend scheduled medical appointments aligning with their care plan. 

 

JOB DESCRIPTION

As a Member Enrollment Specialist, you will be the first point of contact to our prospective members, with the task of contacting them via phone to introduce and explain the Wellth program and assist them with enrollment by showing them how to download and use our app. You will also work with the rest of the Member Operations team to conduct feedback outreaches to better help members’ voices be heard. 

Our ideal candidate has a passion for healthcare and a desire for personal growth, and a motivated individual will have the opportunity to grow within the company as it expands.

JOB LOCATION

This is a remote position (United States)

JOB HOURS

  • Full-time: 40 hours weekly
  • Scheduling ranges from Monday - Saturday, between the hours of 6 AM - 8 PM PST 
  • Initial base pay: up to $17/hr, plus monthly bonus

REQUIRED SKILLS

  • Excellent interpersonal skills
  • Ability to quickly build rapport with prospective members over the phone
  • Capable of effectively overcoming objections and conveying benefits to a population base that will benefit from the Wellth program
  • Positive attitude and empathy for patient needs
  • Strong organizational skills and the ability to efficiently make a high volume of outbound calls on a daily basis
  • Attention to detail and ability to follow proper processes and procedures with care
  • Ability to simplify information and communicate effectively, verbal + written
  • Knowledge of Android and iOS mobile technology; capable of guiding less tech savvy individuals through app download and usage
  • Bilingual nice to have - English and Spanish

OTHER JOB REQUIREMENTS

We are looking to hire someone who is self-motivated and goal-oriented with a high degree of professionalism. You will be the face of our company to these patients, and we want you to represent the company at all times. As a representative, you will be expected to provide a high level of service when introducing the Wellth program and helping patients enroll. You must have a clear and professional speaking voice/telephone manner with the ability to be friendly, courteous, and helpful. This role requires patience as we work with a population struggling with chronic diseases who are oftentimes intimidated by technology. Patients are not always familiar with Wellth and require directed guidance to download the app and learn to use it. Individuals best suited for this role are empathetic and want to make a positive impact in the healthcare field.

Wellth is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

BENEFITS

Benefits for Full-Time employees include Health, Dental, and Vision Insurances, 401(k) and FSA accounts, Life Insurance, PTO and Paid Holidays.

INTERESTED?

Please submit your resume and cover letter and we will be in touch regarding next steps!

For more information on our company, visit our website at www.wellthapp.com.



 

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